Store Policies

90-Day Warranty

Every part purchased from Houston Auto Truck Parts comes with a 90-day warranty. This warranty covers defects found during installation. Our extended warranty ensures you have the confidence to purchase with us.

What's Covered

• Manufacturing defects discovered during or shortly after installation
• Parts that fail to function as originally intended
• Structural defects in the part itself

What's Not Covered

• Improper Installation: Damage caused by incorrect installation or abuse
• Overheating: Failure due to engine overheating
• Oil Starvation: Damage from inadequate lubrication or oil starvation
• Continued Operation: Damage from continued operation after warning signs or failure indicators
• Electrical Parts: Electrical parts carry a 30-day warranty only. This applies only when tested and installed by a certified mechanic. No warranty is provided on electrical parts installed by the customer without professional verification.
• Engines (Special): Engine warranty requires an oil change at the time of installation (original receipt required as proof)

To claim warranty coverage, contact us within the 90-day period with proof of purchase and details of the defect.

30-Day Return Policy

We want you to be completely satisfied with your purchase. If you're not happy with a part, we offer returns within 30 days of purchase.

Return Requirements

• Within 30 Days: Returns must be made within 30 days of your original purchase date
• Original Receipt: You must provide your original purchase receipt
• Original Condition: The part must be uninstalled, unmodified, and in its original state
• Core Charges: Original cores must be returned within 30 days for a full refund of the core charge

Non-Returnable Items

• Electrical Parts (Installed): No returns on electrical parts once installed
• Special Orders: No returns on special-ordered or custom-pulled parts
• Used Parts (After 30 Days): Parts returned after 30 days cannot be accepted

Contact our team to initiate a return. We'll guide you through the process and arrange pickup if needed.

Payment Methods

We accept multiple payment methods for your convenience:

Accepted Payment Methods

• Cash: Full payment accepted
• Personal Checks: Valid ID required
• Credit Cards: All major credit cards accepted (Visa, Mastercard, American Express, Discover)
• PayPal: Online and in-person PayPal payments accepted

Check Return Policy

• Returned checks are subject to a $35 fee
• Payment arrangements must be made for check returns

Shipping & Delivery

Standard Shipping

Orders Ship Same Business Day for In-Stock Parts Ordered Before 2 PM

• All in-stock parts ordered before 2 PM ship the same business day
• Parts not yet pulled or tested are pulled, tested, and shipped the next business day
• We ship nationwide via UPS and FedEx
• Tracking information is provided via email for all shipments
• Customer is responsible for standard shipping costs unless otherwise specified

Tracking & Delivery

• All shipments include tracking numbers
• Tracking information is emailed to you automatically
• Estimated delivery times vary based on location and carrier

Local Delivery

Free Local Delivery Available in Greater Houston Area

• Free delivery available for customers in the greater Houston area
• Delivery scheduled within 1–2 business days
• Large items (engines, transmissions, long-block parts) may require additional scheduling
• Contact us to arrange local delivery for your purchase

For questions about shipping or to arrange local delivery, call us at (281) 448-3000.